Shipping and Refund Policy

 

 

SHIPPING 

📦 Tracked Shipping on All Orders

âś… Order considered fulfilled once marked Delivered by carrier

🏠 Ship to a secure address to avoid theft or misdelivery

✍️ Signature confirmation available upon request

🇺🇸 U.S. Orders — No Hidden Fees (All duties included)

🇺🇸 U.S. Orders - free shipping on orders above $40

International shipping, customs rates and a $6 handling fee apply. Please see individual items for more details.

🌍 International orders may incur customs fees (buyer responsibility)

❌ No refunds or replacements for packages marked as delivered but not received

 

REFUND

At The Chic Tale, we take product quality very seriously to make sure all products shipped are of highest quality. Handwoven items can have small loose threads , threads buff or minor gaps due to loom and weaving process. There could be slight inconsistencies in design, hand work embroidery , stone work , cut work items. Since these are done via hand these are not considered defects. There could also be small differences in the color due to the camera setting

In the rare occasion, if there is an issue or defect in the item we shipped you, please send us an email  at help@thechictale.com within 48 hours of the shipment being delivered with the picture of the defect and we will gladly work with you for an exchange/return.

 What are not considered as defects:

If a customer wishes to return , they will have to bear the cost of shipping the product back along with 5% restock fee or $12 which ever is higher.
Following are not considered defects :
1.The small knots/buffs/bumps in threads - these occur when broken threads are pieced together. This is not considered a defect.
2.Uneven threads connecting the border to the body are not considered defects.
3.Slubs - residual threads bundled together in tiny knots.
4.Minute gaps in and around motifs/stone.
5.Dye 'bleeding' onto the pallu from the body or stones 
6.Loose threads in Bandhani sarees used for the tying and dyeing.
7.Color mismatch - colors are subjective, we understand & can vary due to camera setting.

We strive to bring you the best.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@thechictale.com. 

If your return is accepted, you bear the cost of the return, and we send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@thechictale.com

 

Shipping & Delivery – FAQs

1. When will my order ship?

Orders are processed and shipped within the timeframe mentioned on the product page. Some items may be made-to-order or pre-order, and shipping timelines will vary accordingly. Once shipped, you will receive a confirmation email with tracking details.

2. How can I track my order?

Once your order is shipped, tracking information will be emailed to you. It is the customer’s responsibility to monitor the tracking status and ensure availability to receive the package.

3. What does “Delivered” mean?

“Delivered” means the shipping carrier has confirmed delivery to the address provided at checkout. This may include delivery to a mailbox, front door, reception desk, mailroom, concierge, or another secure location as determined by the carrier.

4. What if my package is marked as delivered but I did not receive it?

If a package is marked as delivered by the carrier, The Chic Tale does not assume responsibility for lost, stolen, or missing packages.

In such cases, the customer must:

  • Contact the shipping carrier directly to request a delivery investigation or file a claim

  • Check with neighbors, household members, building management, concierge, or security staff

The Chic Tale will not issue refunds, replacements, or store credits for packages marked as delivered.

The Chic Tale is not responsible for lost or stolen packages once scanned as delivered. Packages may be marked as "delivered" before the carrier arrives because it is Out For Delivery. Also, some carriers leave packages with an Apartment Office Manager or in hidden places so it cannot be seen from the street. This is often resolved at the end of the day and almost always within 2-3 days. If you have not received your order by the 2-3 business days after it has been scanned as "Delivered," please contact the carrier. To find out what carrier delivered your package, please refer to your shipping confirmation email. 

5. Does The Chic Tale file claims with the carrier on my behalf?

No. Any claims related to lost, stolen, or missing packages after confirmed delivery must be initiated and resolved directly by the customer with the carrier. The Chic Tale may provide tracking details if requested but is not responsible for claim outcomes.

6. What if my package was stolen (porch theft)?

The Chic Tale is not liable for theft after delivery. Once the carrier confirms delivery, ownership and responsibility transfer to the customer. We strongly recommend shipping to a secure location or selecting signature-required delivery where available.

7. Can I request signature confirmation or special delivery instructions?

Yes. Customers may request signature confirmation or secure delivery options at checkout (additional charges may apply). Failure to select these options releases The Chic Tale from liability once delivery is confirmed.

8. What if I entered the wrong shipping address?

The Chic Tale is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Orders returned or lost due to address errors are not eligible for refunds or replacements.

9. Are international orders covered differently?

International shipments are subject to the same delivery policies. Additionally, The Chic Tale is not responsible for customs delays, duties, taxes, or seizures. Once the package leaves our facility, delivery responsibility lies with the carrier and the customer.

10. Will I receive a refund if my package is lost after delivery?

No. Orders marked as delivered are considered fulfilled and final. No refunds, chargebacks, or replacements will be issued for non-receipt after confirmed delivery.

11. Do U.S. customers have to pay tariffs or import duties?

🇺🇸 U.S. Orders — No Hidden Fees

U.S. customers do not pay tariffs or import duties on orders placed with The Chic Tale. 

This applies only to U.S. shipments. International customers may be subject to customs duties, taxes, or import fees determined by their local authorities, which are not controlled by or the responsibility of The Chic Tale.


Shipping & Delivery – Dispute & Chargeback Policy 

Order Fulfillment & Delivery Confirmation

An order is considered successfully fulfilled once the shipping carrier confirms delivery to the address provided at checkout. Carrier confirmation may include GPS verification, delivery scans, or proof of delivery.

The Chic Tale is not responsible for chargebacks, refunds, or replacements related to claims of non-receipt when tracking information shows a delivery status of Delivered.

Customer Responsibility

By completing a purchase, the customer agrees that:

  • The shipping address provided is accurate and secure

  • Responsibility transfers to the customer once delivery is confirmed by the carrier

  • Any claims for missing, stolen, or misdelivered packages must be resolved directly with the shipping carrier

Dispute Resolution

Chargebacks or payment disputes filed for orders marked as delivered will be contested using carrier tracking confirmation and proof of delivery, in accordance with Shopify Payments and card network guidelines.